“Upon arrival the room was not clean.The sheets and bedding appeared to be dirty.When we asked the housekeeper for new sheets the next day, she did nothing and we had the same dirty sheets when we returned to our room.We selected the breakfast and lunch/dinner plan.We had only eaten at the hotel and my girlfriend got food poisoning.We asked for assistance from the hotel staff, but they did not seem to care.The did offer to make us or get us some plain soup but explained that we would need to pay for the soup as it was not included in the plan.We asked for medical assistance, but they did not offer to take us to a doctor or a clinic.They only offered the address of a pharmacy.When we requested additional assistance and to speak with there manager, they simply gave us a form to complete and told us they would get back to us.The onsite staff did not appear to care that we were sick and dissatisfied with our stay.When pressed for a a telephone number for the manager, the staff refused.We had a terrible time at this hotel and I would not recommend this hotel/resort.The prices appear to be good because the service is terrible.DO NOT STAY AT THIS HOTEL!!!Al llegar, la habitación no estaba limpia. Las sábanas y la ropa de cama parecían estar sucias. Cuando le pedimos al ama de llaves nuevas sábanas al día siguiente, ella no hizo nada y tuvimos las mismas sábanas sucias cuando volvimos a nuestra habitación.Seleccionamos el plan de desayuno y almuerzo / cena. Solo habíamos comido en el hotel y mi novia sufrió una intoxicación alimentaria. Pedimos ayuda al personal del hotel, pero no parecía importarles. Se ofrecieron a prepararnos u obtener una sopa simple, pero explicaron que tendríamos que pagar la sopa ya que no estaba incluida en el plan. Pedimos asistencia médica, pero no se ofrecieron a llevarnos a un médico o una clínica. Solo ofrecieron la dirección de una famacia.Cuando solicitamos asistencia adicional y hablamos con el gerente, simplemente nos dieron un formulario para completar y nos dijeron que nos contactarían. Al personal en el lugar no pareció importarle que estuviéramos enfermos e insatisfechos con nuestra estadía. Cuando se le solicitó un número de teléfono para el gerente, el personal se negó.Tuvimos un tiempo terrible en este hotel y no recomendaría este hotel / resort. Los precios parecen ser buenos porque el servicio es terrible. ¡NO TE ALOJES EN ESTE HOTEL!”

“No wifi in your room. Front desk women were very rude. They list free massages and other services they no longer offer. However, the location is very good. The bedding is amazing and we slept very well. Housekeeping is fabulous. The room are very clean!!! Food was pretty good. But the bartender who makes the free cocktails kinda sucks. The front desk woke us up at 8 in the morning, on Sunday, to offer us a taxi service which was very rude. Room was very small but comfortable and very clean.”