“I had a great stay here at the end of May. Outstanding experience from the beginning, starting with a last minute flight change causing us to arrive at the hotel early at 10 am. It was way before check-in time but the lady at the front let us go ahead and check into an available room (I wish I had gotten her name but I believe she was a manager). She was so sweet with a great personality. In fact, every single employee there was super friendly and helpful. Nice clean rooms. Well maintained pool and hot tub with a bar and grill if you got hungry or thirsty. A little pricey but can't beat the convenience. They made sure there were always fresh clean pool towels available too. There's a CVS right next door that we walked to for everything we forgot to pack. Very good hot breakfast too included with your stay. Perfect location to Discovery Cove, SeaWorld, and Aquatica. You can go to all 3 parks using a free shuttle bus included as well. The pick up location is only feet away at the sister property next door.”

“My experience at the hotel wasn't a good one. Upon Arrival I wasn't told about the two charges for incidentals. First for a $100 and the second for $70. I wasn't told about the second charge at all and had to come to the front desk and ask about it. The second day when bringing in my belongings I had the cart that is used for the luggage right outside the door. I wasn't even in the room for a minute when I came and the luggage cart was gone. I figured out it was one of the hotel workers. When I went to the front desk and asked, the gentleman proceeded to say something in Spanish and go outside and get the cart. Instead of bringing the cart directly to me he brought and took it all the way to the room even when I waved for him that it was me. I stated several times that it was for me. I walk with a cane and never experience this type of customer service. This when I first saw discriminatory behavior. One day I had to go back to the desk and ask for towels. I noticed a Caucasian couple at the desk before me. The front desk attendant spoke to them nicely. When I got to the desk, I was telling the attendant that I needed towels, 3 face, 3 bath, and 3 towels that you dry off with. The attendant before I could even finish "I just put three towels" in a very disrespectful tone, as if he don't want to be bothered. I then requested to speak with a supervisor to speak about my experience. I never been discriminated in a hotel and the service that I should received should be based on my stay at the hotel not the color of my skin. I should be treated with respect and dignity, not attitudes and unprofessionalism/”