O melhor lugar que já estive!! Serviço incrível, comida excelente, profissionais muito simpáticos e atentos a tudo! Os meninos da animação eram muito engraçados e dispostos a tornar nossa estadia muito agradável! Com certeza voltaria, tivemos dias incríveis!

I am amending my last review after staying at this resort. I was very annoyed at being transferred 6 times trying to talk to someone, and never getting threw.That should be addressed. Especially when it's a international phone call. Other from that stay was good. Employees were very niceand helpful. A couple misses such room cleaning, 2 restaurants food were not up to par, and i could not relax on beach because someone is always trying to sell you something. Everything else was great.

The service was excellent. The grounds and beach are cleaned everyday. The rooms are newly renovated and beautiful. I definitely recommend getting the platinum package (well worth it). Of course I can find something to complain about, but why, when it was an awesome stay. Can’t wait to go back!!

Las instalaciones del hotel y la playa muy bonitas, la habitación muy completa, amplia, el aire acondicionado de esos que no se sienten muy bueno, sin embargo habían algunos detalles como las paredes sucias o reparaciones menores en las mismas que deberían estar impecables a mi parecer en un 5 estrellas. Pero la calificación 3 es mas porque la comida no estuvo a la altura, salvo los desayunos en el buffet cerca a la recepción que eran buenos y tenían muchas opciones, aunque extrañe un jugo de naranja natural en los 4 dias nunca lo vi, pero habían muchas cosas mas. El buffet para el almuerzo poca variedad en las proteínas, no se cuidan los términos de las carnes y las temperaturas, adicional la calidad de los licores no es buena, para tener mejores licores debías haber pagado platinum, otra cosa muy mala es que dos de los 4 días mi pareja y yo estuvimos mal del estómago (deberían revisar la inocuidad de sus alimentos y bebidas o el manejo del agua potable). Para la cena existen 8 restaurantes especializados que te dicen que no requieren reserva, pero luego llegas y no hay espacio o debes esperar más de una hora para cenar (Tartufo y Pescador) y luego esperar otra hora para que te sirvan la orden (Pescador), esto es inaceptable si tienen alta ocupación deben aumentar el personal para poder atender a todos, adicional hay algunos platos que tienen una calidad muy regular; por ejemplo los raviolis tanto del "Tartufo" como de "Focaccia" la salsa era muy mala a mi parecer y el de mi esposo que es italiano, el pescado chillo del restaurante "Pescador" tenía una textura babosa, no era un buen plato, en el restaurante Argentino la entrada de chorizo la acompañaron con queso cheddar, eso no tiene presentación, deberían ponerle chimichurri o nada, de verdad que deberían asesorarse de un chef sobre todo para estos platos de la cena. Quizás hubiera sido mejor reservar Platinum, sin embargo no se si valdría la pena en este caso comparado el precio con otros del mismo precio. En conclusión esperaba mas.

Férias maravilhosas que ficará em nossas memórias. Hotel com excelente atendimento. Todos muito gentis. Comida maravilhosa. Todos restaurantes excelentes. Praia e piscina com atendimento nota 10. Ficamos na área Platinun e valeu super a pena. Drinques deliciosos.

Beautiful beach, and the resort is clean and aesthetically pleasing. But I was so surprised about the food! I went in December 2021 with a group of girls and we all got good poisoning. Yup! All three of us are nurses and I wish I brought Imodium with me, the pepto did not help! We still aren’t sure what it was that caused it, but most likely the eggs. Even my vegetarian friends were sick so it probably wasn’t the poultry or meat. It definitely ruined the experience for me. On top of that I also had an ear infection. I was a hot mess! Was very happy to arrive back home.

Hotel bastante agradável, muito cuidado, limpeza impecável. A comida do buffet principal é muito boa, a dos restaurantes do hotel nem tanto (nem a simpatia dos funcionários).

El hotel esta muy bien. La restauración variada y de calidad.Limpieza de las habitaciones bastante buena. Instalaciones estupendas. Único problema que hemos apreciado el serviciode lascamareras que era muy irregular.Las habían muy majas pero también muy bordes.

Quizás en el pasado era un excelente hotel y por eso la buena calificación en Booking, pero despues de nuestra estadia confirmamos todos los malos comentarios que encontramos aquí en google maps:El servicio es muy malo, MUY malo, tienes mucha suerte si encuentras algún camarero, o mozo, o personal del hotel que te atienda con buen ánimo, sino todo lo contrario un poco más y te tiran la comida.La comida en el buffet es estándar, la carne es muy mala, las frutas ok, las paellas y los tacos y ensaladas ok.En los restaurantes hace demasiado frío por el aire acondicionado, los vinos son pésimos (a menos que compres otro a parte del all inclusive) en el pescador y el japonés la comida estaba mejor, aunque cuando pides camarones te ponen 3 o 4. El italiano fue un desastre, las pastas recalentadas, secas, el risotto terrible… y lo peor de todo es que te hacen esperar EN TODOS cuando claramente desde la ventana se pueden ver mesas vacías.Vimos la piscina sucia varías veces.La calidad de los tragos es muy mala también, lo único aceptable fueron los cocolocos y creo que más por la cantidad de azúcar que el trago en sí, el lugar donde preparan los tragos en el bar grande es muy sospechoso también.Los vendedores de la playa y de los tours en el hotel son un eterno fastidio.El lugar es bonito y la playa grande pero el hotel tiene muy poco cuidado con la utilización del plástico, entonces es muy fácil ensuciar la playa, una lástima.Dos estrellas, una por la comida en el pescador y el japonés y la otra por las instalaciones. El servicio, cuidado del medio ambiente, toda la demás comida, limpieza y calidad de tragos muy muy muy mala.

Excelente servicio al cliente por parte de todos los empleados! Comida buena y variada, jugos naturales. Seguimiento a los protocolos de higiene contra el covid en el bufet. Habitaciones bonitas, confortables y con todo lo requerido. Lo que más me gustó fueron los tragos en el restaurante Foccacia, la comida que se ofrecía cada día en la playa (en especial el mofongo), el Sport Bar y la piscina relax.

Muy moderno, grande y elegante. Variado y fino desayuno. Nos gustarían más actividades por el grupo de animación y que se publiquen en alguna pizarra. Deben tener más toallas para la piscina tuvimos q. Esperar más de una hora.

El hotel recién reformado en su totalidad es bellísimo. Es uno de los hoteles más bonitos que he visitado, todo es de muy buen gusto. La calidad de la comida es regular, le pondría 3 estrellas a la calidad de la comida en general. La playa del hotel es muy buena, no en toda Punta Cana la playa es tan buena. Importante mencionar que el grueso de la ocupación del hotel es decir casi un 95% son huéspedes que hablan ruso. Es un punto importante porque a veces es difícil socializar con demás personas ya que no hablan ni inglés ni español.

Habitaciones muy buenas, el servicio de las mismas también. Bajaba bastante la comida. En el buffet la carne le res, de cerdo, de conejo y codornices muy dura. En el restaurante El Pescador esperamos una hora y terminados marchándonos, por el retraso y por el frio, a la media hora de estar, que ya estaba bastante frío,pusieron el aire acondicionado más frío, más de dos se quejaron, pero aquello siguió igual. Las instalaciones generales bien.

Com certeza esse é o melhor resort de Punta Cana. Comida maravilhosa, funcionários prestativos, quarto incrível. Ficamos na suite honeymoon, que é maravilhosa, da área platinum. Como hóspede platinum vc tem direito a todos os restaurantes do resort, área exclusiva e jantar com lagosta. Eu indico sem medo nenhum, foi o melhor lugar que já estive em minha vida. MARAVILHOSO

Resort maravilhoso, com excelente estrutura eótimo atendimento.O quarto Bangalow é amplo, bem decorado, um lindo benheiro e possuiuma bela sacada para a piscina e praia.Os restaurantes são luxuosos e a comida deliciosa.Recomendo muito o hotel para família, casal e grupos de amigos.Possui muitas atividades, música na praia e à noite no lobby. Excelente resort.

2nd time at this resort and will definitely be coming back next winter. AMAZING staff! Food is delicious. The grounds are very well kept, COVID-19 protocols are well respected. The staff makes sure to pamper you and they will do everything to make your stay special. Thank you! Will see you guys very soon!!!

Beautiful wide beach, but what's more important is that it's being cleaned every morning. Huge respect for that! Large area with a lot of gorgeous palms. Rooms are clean and comfortable, food is tasty. Nice personal. I'd definitely recommend this resort.

El lugar tiene sus cosas buenas, pero entiendo que hay muchas oportunidades de mejoras en relación a la comida que ofrecen en el buffet y su variedad.Y cuando vayan a tomar el tren para desplazarse dentro del hotel tienen que preguntar por uno de quienes lo conducen. Pregunten: por Cristóbal, nos dio una guía divertida muy amable y dispuesto. Nos divertimos con él.Las piscinas deberían tener un tipo de actividad y animación. Y al bar de la piscina principal por favor pongan mejor música ya que tuvimos que escuchar música no tan acordé al momento que se compartía.

Absolutely love the service and smiles at this resort!! 99% of the staff encountered are pleasant with an Hola or some type of acknowledgement.The accommodations are beautifully done and renovated about 2 years ago. Food is so so, just needs a bit more seasoning. The resort offers multiple restaurants and bars for enjoyment and has 2 pools and a beautiful beach front. Grounds are well maintained and beautiful. Absolutely love the all suites concept with balconies. We've spent a number of great afternoons on our balcony enjoying the breeze. Definitely a resort to visit with family, friends or your special someone.

Me and 6 other friends stayed 7 days here and it was absolutely amazing. The staff goes out of their way to make you feel welcome at all times. I highly recommend getting the platinum package, as it offers different restaurants and drink selections. By far the employee to stick out the most was Rafi at the platinum swim up bar, we made sure to see him every day and will be back soon to see him again!

Muy buen servicio y muy bonito ambiente e instalaciónes.

Excelente lugar para tus vacaciones, los chicos súper amables, muchas gracias a Bryan que me dio una muy buena atención y de las mesera Geraldin.

Muy bonito, buena atención, animación y limpieza..

Good and bad experiences. 1. GOOD: Nice Beach. Good food a la carte if taking Platinum plan. Great bars. Great people. Great Rooms/Suites 2. BAD: - They have a medical center, they wanted to charge us $200 just to tell us about any ear drops that I needed because I got some water in my ear which was clogged with water. What a theft !! - in order to return to my flight home We needed the antigen test. It takes 2-3 hours to be standing on a line just to get an appointment for the next day. Then on the next day we needed another 2 hours to be on another line to take the test. Additional to that they charged $35 per person. What a theft !! See the pictures for the 2 events. - you need to call 3-5 times in order to get a couple of coffee pods.

Very friendly,we spent 4 night in here ，Food has many choices and delicious，the room is very big , If can increase the safe-box and improve the shower hot water will be more perfect,we will come back

Este fue uno de los mejores hoteles que he visitado! Especialmente la animación con Bryan! Fue increíble conmigo y mi familia! Super funny, nice, y siempre nos hacia compañía para poder participar en las actividades! Cuando vayan búsquenlo! Es el mejor empleado!

Estubo muy bien Vi muchos comentarios contrarios pero como estudiante de turismo vengo a conciliar la comida tiene poca variedad pero La que hay es buena. La picina es muy bien recomiendo ir a los restaurantes a las 6:00 a 7 Después de esa hora tiene que hacer día en lo que son buenos Mi HABITACIÓN estana decorada exquisita mente pero el aire no servía al igual que la nevera. Los empleados muy educados y te tratan bien siempre que muestres respeto e educación ósea es recíproco Volvería

Lo bueno. Las instalaciones están recién renovadas por los cual se encuentran en muy buenas condiciones. Las habitaciones son un encanto, cómodas y hermosamente decoradas, el baño es excelente poseen una tina y todo los accesorios que necesitas. El grupo de animación es entretenido y la musica en vivo en la noche es agradable. Check in y checkout muy rápido y eficientes. La playa en esta fecha esta excelente, muy poco sargazo.Lo malo. El servicio es regular, en el buffet, los restaurantes, el Cafe y el bar son muy lentos. La asistencia del personal es casi inexistente talvez por lo grande que es el completo. La comida en mi opinión nada buena, no fue de mi agrado muy repetitiva, sin variedad y sin calidad (carnes y pescados muy normalitos incluso en los restaurantes). Los restaurantes son un caos, no aceptan reservas y funcionan por orden de llegada por lo cual debes ir a las 6:30 pm para cenar a las 9 pm, sin mencionar que duran una eternidad entre tomar la orden y servir la comida, definitivamente este método no funciona.Regresaría? No por el momento.

One of the nicest all inclusive in punta Cana. Sometimes customer service lack the training and attitude but all over the area seem to be the issue. More cultural then anything else . But modern and well kept resort..

No hot water Luke warm at best, 1st day no one made up our room, ac very spotty, smells like sewer. Staff friendly however if you speak English they have no idea what you are saying for the most part very disappointed as this our second time here…..mostly gone downhill….won’t be back unfortunately!!!!! I will say food is very good and beach is perfect if you can find a place to sit….think about another resort…

Lo único rescatable del personal cuanto te reciben en el Lo vi el personal de atención al clientey el empleado que ace los homelet

Worst experience this hotel it NOT a 5 start hotel. This was my first time in Punta Cana so when I did my research I was looking for a 5 start hotel because I did want to have a great time. But unfortunately it was not what I was expecting. The front desk customer service it was horrible and the food was worst. I was there for 5 days and when to every single restaurant looking for one that give me good food andtasty but unfortunately it was always cold and with out flavor. With the exception of the chef that cook at the beach next to the food truck every single meal was bad. Also the room it was not what I was expecting. The AC in my room was not working the change me of room and it was the same the finally they fixed the second day in the afternoon. The refrigerator never works in 5 days that I was there. I complained every single day and no one show up for that. Without counting that the first 2 day phone in my room didn’t work so I have to walk to the front desk every time I need to complete.Overall the service was horrible. With the exception of the bartendersin the main pool and the chef by the beach I believe his name Edy.But everything else was the worst experience. I have traveled to many places and this experience was the worst.I will not recommend this hotel to anyone

Just spent 2 weeks with platinum status at this resort.It was extremely difficult if not impossible to get a sun bed on the beach or the platinum only pool.The resort supposedly has a policy that if you are not occupying a sun bed for 30 minutes, it can be taken by another guest.The staff did not enforce the policy leaving guest to sort it out for themselves which led to many contentious situations and arguments between guests.Guests were allowed to take as many towels to claim their territory both on the beach and in the pool which was very unfair to many other guest.Beach beds were usually claim by 6:00 AM but seldom occupied throughout the day.There was little entertainment with the exception of nightly Spanish music.Consider other options unless you like the aggravation.

We can't say enough about this resort! Our vacation was amazing. The food is great! Staff is lovely- like family! Very clean. Beach was beautiful and very well kept. We stayed in the Platinum area- really lovely and worth the extra. It is a big resort but easy to get around on the trolley. It comes along every 5 minutes or so. We will return for sure!

Realmente, el servicio del hotel es estupendo, el personal de servicios en término general es excelente, la comida en el buffet es súper variada, un sabor riquísimo igual que en los Restaurantes, me sentí excelente. Muy buenas atenciones.

Confortable y moderno🏖 me encantó su sport bar 24/7

Estuve en junio ahí y es excelente hotel algún Día volveré pq me encanto ahora bien algo que no tiene que ver con el hotel no recomiendo por ningún motivo que se unan a Royal holiday club yo me uni y ahora tengo un dolor de cabeza y no cumplen de lo demás es excelente gracia

Excelente servicio.Atenciones increíbles.Buena comida y habitaciones bellas. Lo recomiendo.

Buen servicio e instalaciones renovadas y nuevas.Las Habitaciones me encantaron amplias, lindas y acogedoras

El mejor de todos los resort, lo recomiendo 100% la comida es muy buena y variada tiene como 7 restaurante y la bebida igualmente buena, las habitaciones hermosas y limpias, las instalaciones en general son muy lindas y limpias y el personal excelente, lo mejor de todo es un sport bar 24/7 para que tengas que hacer por la noche...

Espectacular hotel... buenas atenciones , comida , higiene... todo e general Excelente

É hotel bem grande, porém o serviço de atendimento nos restaurantes e recepção não funcionam bem, você acaba se estressando com tudo e todos.O principal problema são os quartos que cheiram muito a mofo, quem tem alergia não pode se hospedar nesse hotel.

Muy buenas instalaciones,muy bien distribuido, excelente ambiente natural, con una floresta hermosísima y en cierta medida diversa. Deben mejorar la oferta gastronómica, el servicio al cliente,mejorar los aspectos de cortesía en parte significativa del personal,mejorar el servicio de habitación, las fuentes lucen descuidadas y con mal olor sus aguas.Lo recomiendo.

Super lindo todo

Excellecnt.Once in a lifetime experience to be taken several times in a year

All included , nice staff , huge hotel , different restaurants. Highly recommend

Que lugar maravilhoso, minha lua de mel nãopoderia ser tãoboa, li alguns comentários de algumas pessoas, e entreino perfildelas para entender como uma pessoa poderia não gostar desse lugar. Esse lugar é incrível, comida 24 horas, o que vc pede vem no quarto, o bar é muito bom. Uma noite choveu e pedimos um guarda-chuva, quando chegamos no quarto já estava lá. Tudo feito com muito capricho, o atendimento é ótimo do início ao fim. Recomendo passar uns 5 dias no mínimo.O lugar possui muitos restaurantes temáticose esses possuem uma quantidade limitada de lugares para atendimento, então recomendo chegar cedo se realmente quiser jantar neles devido a concorrência, mas nada de anormal. Caféda manhã o melhor que já provei, e não tem como passar fome ou sede aqui. Se pudesse mudar algo, seria o horário dos jantares, ao invés de ser das 18:00 às 22:00colocaria das 18:30 à 00:00, assim ampliaria o leque de opções para o jantar, mas apenas isso... espero voltar aqui muitas e muitas vezes.. Obs. Estou postando e ainda estouno hotelde 17/08 - 27/08/21.

Maravilhoso 😍

This resort is full of friendly people (have some basic Spanish ready), gorgeous grounds, hit or miss cruise-buffet type food, and is great for those looking for R&R (not so much for those who want activities). You're not paying 5 star prices, so don't expect 5 star food, service, or quality. But for the price paid, this place delivers.

Quartos confortáveis e limpos, ótimo serviço de alimentação, profissionais gentis e atenciosos, só precisam melhorar as informações sobre trajes que não podem ser usados nos restaurantes.

This place is by far the worst resort I’ve ever been to!!!!! The food is trash! They have so many restaurants and barely anything that taste good ( if you’re used to good, seasoned, flavorful food). The phone I’m our room stopped working after the first night so we couldn’t even have room service. Additionally, when we were leaving they were supposed to come get our bags from our room and no one showed up, we had to walk in the rain to the lobby with our suitcases and luggage in our hands!!!!! The ONLY thing that saved this was DANIEL who works in the tourist area in the front. He does excursions etc. He booked our excursions for us and took very good care of us here. If you happen to already book come to him when you’re here, otherwise YOU WILL NOT enjoy your trip.Btw just to be clear , go to the front and ask for DANIEL from get away tours. The best…. He literally saved our trip .

I have been to a lot of resorts in my life, but at Bavaro Princess hotel I had the worst experience ever. I traveled from Boston, MA to spend the weekend with friends, and the bad services started the moment I put my feet at the property. First of all, no one collected my luggage to take it to my room. The check-in process was a mess, I spent almost 3 hours in line for the check-in after 7 hours of traveling. When I got to the room, the bathroom sink was dirty and toothpaste was missing. The hotel was short of staff, and they admitted too many guests that the short staff was unable to keep up with so many people causing discomfort for all the guests who paid to have a relaxing vacation. There was a huge waiting time for every amenity, a huge line to eat at all restaurants, and a huge line to order drinks at the bars. My friends and I decided to go to the 24hr snack bar the first night to play pool and have some drinks and eat. The pool table and pool cue were unserviceable, and when we decided to order food around 1 am, we had to wait until 3 am just for burgers and hot dogs. I definitely won't go back. I don't recommend this hotel to anyone.

We stayed at the family vacation club for 5 days, the staff were amazing, the room wasbeautiful and clean. The food was OK and the entertainment was horrible. The Kids area at the family vacation club had no food or snacks for the kids, we had to travel all the way to the beach in order to get some snacks for the kids. They had no life guards at the beach or the pool. The disco and casino is open to anyone and I just didn’t feel safe. We stayed at the princessbefore and our experience was better not sure if I would go back. 😣😣

It's an excellent selection, I was with a little doubt before making my reservation but i am impressed with the quality overall, the installations are on peak prestigious aesthetics and there's a lot to do. People here make you feel really welcome. Cons: my safe lock got damaged twice in the first day but they fixed it right away and didn't have more problems with and the restaurants does not require reservations so you might want to visit them first hour.Overall, great experience. Recommend it and would come again, no doubt.

Péssimo! Pra começar, cheguei no hotel e me deixaram esperando mais de 40 minutos para ir para o quarto, pois disseram que não tinham carros disponíveis para levar as malas. Isso depois de esperar mais de meia-hora para ser atendido no check-in (depois de ter voado quase 10 horas para chegar, cansados e com crianças pequenas). Me disseram ainda que está com 52% de ocupação por causa da Pandemia, mas ainda assim todos os funcionários atendem com muita má vontade e lentidão, são mal preparados e mal treinados... Os restaurantes buffet self-service tem falta de comida e os funcionários nem te olham na cara quando se reclama! Os restaurantes a-la-carte não precisam de reserva, mas estão sempre lotados... Ou seja, eu e minha família estamos passando fome no hotel, já que os serviços são péssimos e os funcionários não te escutam. Não há responsáveis disponíveis para se reclamar, e os que estão a cargo das unidades escutam com cara de poucos amigos e não tomam providências, simplesmente desprezando o que se fala com eles! Ou seja, não há com quem reclamar... A sensação que tenho é que estou preso por 7 noites em um lugar onde ninguém me escuta, o serviço é ruim e a comida é escassa... Ontem pedi toalhas e cobertor extra, já que somos 4 pessoas na família e me colocaram em um quarto preparado para 2 pessoas... E não trouxeram! Tive que pedir 4 vezes, pessoalmente e por telefone até que trouxessem... Sinceramente, muito ruim... Não recomendo para nada esse hotel! E tudo isso porque o hotel está teoricamente com metade da capacidade. Imagina esse inferno completamente cheio!!! Péssima decisão de vir aqui passar as férias em família... E mais: as ruas estreitas por onde caminham os pedestres são as mesmas por onde passam os carros, motos e caminhões do hotel. Quase te atropelam o dia inteiro com um trânsito intenso de veículos trafegando muito mais rápido do que deviam, e isso dentro do complexo... Um dia ainda vão atropelar alguém! Me jogo toda hora para o gramado com carrinho de bebê para não ser atropelado. Deviam prever uma via separada para trânsito de veículos de serviço! Além de perigoso é inconveniente... Péssimo, péssimo, péssimo... Se vc está lendo essa avaliação até aqui e pretende escolher um lugar para passar férias, sugiro passar longe desse lugar! Ah, e pela lotação do hotel, acredito plenamente que não estão com 52% de capacidade somente... Provavelmente estão dizendo isso só pra dizer que cumprem com as regras da Pandemia perante as autoridades Dominicanas, porque não é possível que tudo seja tão ruim com metade da capacidade do hotel! Ah, e para fechar com chave do ouro a estadia, fui jantar no restaurante Focaccia (pizzaria), que pra variar tinha itens faltantes do cardápio (como em quase todos os outros). Meu filho passou mal e pedi para embrulhar as pizzas para viagem, para comer no quarto... Sabe o que fizeram? Ao invés de levarem os pratos para a cozinha para embrulhar, me jogaram na mesa uma folha de papel alumínio de mais de 1 metro para que eu mesmo embrulhasse as pizzas (seguem fotos)... Absurdo! Pior: Me chamaram para um reunião com a Gerência de Operações. Perdi quase duas horas do meu tempo (pago) no hotel, mas fui com boa-vontade para ajudar. Quem sabe minhas críticas poderiam servir para melhorar os serviços do hotel? Mas não senti isso. Fiquei ouvindo desculpas e explicações do porque de as coisas serem ruins assim, mas aparentemente sem nenhuma vontade de realmente melhorar. Recomendo sinceramente que os gerentes e responsáveis pelo hotel, saiam dos seus escritórios e ar-condicionados fresquinhos, e realmente caminhem pelo hotel para que tenham noção do péssimo serviço que estão prestando... Porque o serviço e o treinamento dos funcionários está abandonado, literalmente. Os funcionários não sorriem, salvo muito poucos... Se isso se mantiver assim, seguramente estão no principio do fim... Lamentável! Não recomendo...

The worst experience ever. What hustle was to try to feed my family in this place The main problem was food when it was time to go eat at dinner all places always full and eating was the biggest problem always was turn down buy staff for not having room for people so they will send from one side of resort to another side of the resort will take easy 25 to 30 minutes for the reason you have take transportation and the they don’t provide room service only for platinum members Staff was great with the exception of management staff. All they do is justify their issue wish what’s that mean they don’t care about costumer I will be adding more information to their page a lot more peoples were not happy with same issues in all inclusive hotel At 50 percent capacity the are there were lots of people mad about this issue

Wonderful resort but definitely Grand, needed to use the shuttle on a few occasions. Room was super comfy and arranged well. The food was very good and the staff was simply amazing, check out the food trucks on the beach. The big plus was the beach, extremely clean and the water was swimmable, go just for the beach. Other adjacent resorts were loaded with seaweed but not this resort, they kept it thoroughly clean. I would go back.

My husband brought me here for a relaxing vacation that we found on apple vacations for a steal and we were over the moon happy with this resort. The beach was so clean especially when compared to other resorts next door. The staff was over all really kind. (we weren’t going to let a couple of bad attitudes ruin our trip) Dinner was by far the tastiest with great portions. All of the animals we’re beautiful. The resort is massive so they have a trolly system. The rooms were also massive and extremely clean. We took extra precautions to hide our valuables and nobody took anything. I highly recommend this resort.

My stay Is great at the grand bavarro I'm writing this review because of Jeffrey and he deserves it. he is the go to guy at the resort he's professional, funny, has fun with the guests and is a very friendly human. He made sure my girlfriend and I had everything we needed he was always available at all times. I consider him a true friend thank you Jeffrey for your awesome service you did an excellent job and work really hard. The hotel is beautiful and great also but Jeffrey really made the experience that much better cause he was so helpful. Thank you.

They said there were no day passes so we paid for a 1 night stay. When we were in our room we tried to order room service the man kept hanging up on us. Then they disconnected our phone. Then, another couple walked into our room. We went to the front desk and the told us they double booked our room. Then we returned to our room and our room keys were no longer functioning. We returned to the lobby and spoke with a man named Jenry and he was very rude. He stated since we did not lose anything then it wasn’t a big deal that someone came in our room. He “reprogrammed the key” and sent us with maintenance. Maintenance took off on a bike and told us to wait for transportation back to the room since it was late. When we went to wait for transportation Adolfo allowed another family in front of us told us to wait and just left. We had to wait another 30 minutes for transportation. When we returned to the room a second time the room key was still ineffective. We then walked all the way to the lobby because there was no longer transportation because it was so late. When we got back in the lobby we spoke with David. David was very kind a apologetic. David actually fixed our problem. The next morning we spoke with Freddy and Freddy apologized profusely and gave us a day pass as compensation. For this to be a five star resort and have such poor seeing is absurd. I do not recommend staying here.

Excelente hotel onde me senti maravilhosamente bem tratado e onde passei umas férias espetaculares. O hotel é enorme, lindo e todo o seu staff é muito simpático. Tem uma comunhão com a natureza muito bem conseguida com várias zonas verdes muito bem cuidadas e também com diversos animais como pavões, patos e outras aves, bem como coelhos. A praia é paradisíaca.

Bom atendimento, bons restaurantes e serviços, porem para melhor usufruiras amenidades deve fazer upgrade para Platinum, assim tera area de praia restrita e podera agendar horario nos restaurantes. Atividades aquaticas não fazem parte do pacote all inclusive, local para ficar no resort, a cidade não ha muitos atrativos, somente pagando os passeios para locais externos.

Férias no Paraíso !! Tudo limpo e organizado! Praia linda( procurar saber qual época das algas, não fomos avisados pela agência) comida excelente e bons shows! A internet só funciona na recepção, precisa comprar um pacote pra usar em outras áreas do hotel!

Hotel tão incrível que dá até dó de sair de lá pra conhecer outros lugares (e pra ir embora nem se fala). Os quartos são impecavelmente limpos e organizados e os restaurantes servem as melhores e mais variadas comidas desse mundo. Também há bosques maravilhosoa e lugares tão lindos quanto o paraíso. É um lugar perfeito pra uma lua de mel ou qualquer outra viagem romântica. Também é perfeito para se ir com amigos e até mesmo sozinho deve ser bom! A praia parece aquelas imagens de tela de computador e a água é morna e agradável. É tudo isso ainda não é suficiente pra descer a beleza e a perfeição desse lugar.

It was my first time in Dominicana and I really loved this hotel! Staff were affable and our room was fantastic. Food was middle. The beach is huge there

We stayed 1 week in January '21 Pros: The hotel looks nice and elegant, big pool close to beach, clean beach in comparison to surrounding hotels, spacious rooms, calm atmosphere and very Covid respectful rulesCons (just for sake of clarity: we don't consider ourselves complicated or picky but each issue = 0.5 stars) - The biggest issue is with the so called "concierge service" they will pursue/push you to assist to a 90 minute session timeshare meeting. Everyday after breakfast (even if we explained that we are not interested) we felt harrased and tried to avoid them at all costs but still, I understand that they want to make business but when a customer says no that means no. Period. - The room assigned to us smelled as mold and pee -very strong, unpleasant- - the food looks good but quality is average/low and choices are very limited (breakfast and lunch); internet is unreliable and the coverage is limited to rooms, if you'll work there, better get a Claro simcard. - Service and attitude is disappointing for a 5 star resort, you better be proactive and self assist you; staff unwilling to help, or just... staticNote to guests: Remember to say "thank you" and "please" (either in Spanish or English) and/or tip properly; we saw many guests treating the staff disrespectfully or with no manners, they're human beings as well and they deserve respect

Very good Service, clean rooms and good installations. We spent an amazing time at this resort!!

Our family loved this hotel. We stayed here over the new years 2020-2021. The hotel has been remodelled and looks very modern and very nice! Despite the pandemic they were doing a great job entertaining guests. The service was impecable, the food at the a la cart restaurants was fantastic (especially El Gaucho). Our little girl had a lot of fun at the kids club. We will definitely return!

Pasé una excelente estadía con mi familia en el hotel. Que me gustó - el restaurar del Soho (creo) el 24 de dic preparó una excelente cena a la carta con productos finos y variados (ostras, pato, langostas, etc), buena mezcla de sabores, excelente presentación y servicio muy profesional. Trajeron a los huésped una linda tabla de bombones finamente presentada y otra de frutas como obsequio debienvenida a la habitación (Excelente). Aunque estabamos en el área Platinum hay que decir que vale las atenciones. Las habitaciones estaban impecables, grandes espacios, cama confortable y el servicio de limpieza muy profesional y educados. Tienen varios restaurantes con desayuno a la carta y con buffet otros aunque tengo que decir que hay variedad pero no es la que se espera (pero puedo entender el tema de la pandemia), la calidad un poco sobre lo normal. Todo el personal es amable, servicial y atento (un 5). El área de playas con arena blanca y bien cuidada. Las piscina de diferentes tamaños. Que no me gustó (y espero que no sea propiedad del hotel y por eso no varío mi puntuación) hay una cadena de venta de vacaciones (Royal Vacation, algo así). Perdí mi última mañana en la playa y piscina por estar escuchando sus charlas de convencimiento. Ojo y atención! cuando un personal, parecido al del hotel te diga que tienen un paquete donde te dan 40 % de descuento. Todo lo demás fue fenomenal. Hotel renovado y con unas megas instalaciones. Me gustaría volver.

Las instalaciones muy linda y nuevas. Sin embargo el serviciodel personal de los restaurantes en la playa y foodtrruck es horrible le hablan mal al huésped, lo atienden de mala gana y eso es muy lamentable en un país que vendemos la amabilidad de la dominicanidad. Por cierto el restaurante de la foto genial y servicio 5 estrellas.

La estadia fue maravillosa. Empezando por la habitacion, estaba super comoda todo lo que habia en ella y super la limpieza, las instalaciones del hotel excelentes, la piscina, la playa, el lobby. Su personal super atento y bien presentes ante cualquier necesidad. Tiene muchos restaurantes y cada uno de ellos fue maravilloso en decoracion, atencion, higiene y sobre todo la comida. Todo sumamente delicioso. Se cumple con el distanciamiento, gel desinfectante, uso de mascarilla en areas comunes, etc. Lo unico a mejorar es la variedad de comida en el bufet comun. Tambien es recomendable informarse de las actividades que se ofrecen antes de reservar para estar al tanto, pues por el covid los tipos de actividades y horarios son diferentes. Estas vacaciones en este hotel fueron excelentes.

Este sr Director del hotel no sabe tratar con sus huesped. No son Buenos anfitriones. El hotel esta lindo.

Great resort. Loved the food. Nice beach. Awesome pool. Lots of food options. Very nice staff, made our trip a great time. Will be going back when we can. Thank you!

Lugar lindo e funcionários prestativos. Nada a reclamar. Só que poderiam limitar a área dos jantares para horários noturnos sem crianças.

Tudo maravilhoso. Exceto ter que aguentar o pessoal do Royal Holliday, que são simpáticos até voce falar não.

Hermoso Ambiente agradable Empleados muy amables 👌

Me encanta, habitaciones amplias y confortables, playa hermosa 😍, múltiples piscinas, restaurantes y bares, y sobretodo muy buenas atenciones del personal.

Excelente hotel, muy buen servicio, muy buena comida, amplisimo, belleza natural por doquier... Un hotel sobrio y tranquilo, para descansar y disfrutar en familia.

Great place to stay clean comfortable and pleasant. Food was excellent plenty of choices to eat plus buffet for breakfast and lunch. Staff courteous and polite. Following people were doing their utmost to make your stay super pleasant Raysa, Clare , Maria and Reynaldo.

Value...exceeding any scale! The hotel is extremely modern, clean and everything is of a great quality. The staff is friendly and tries to make sure you have a good time. The food and drinks are for an all inclusive hotel very very good! Would come back anytime 🙏🏻 thanks for making my vacation an amazing experience :)

The staff is what makes this resort special. We stayed 2 weeks during the pandemic. So unfortunately, the many restaurants featured on the web site were not available to experience. We grew a little tired of the same 4 menus for dinner. But again, we understand because it was a pandemic. I chose the platinum package, and highly recommend you do the same. Free 24 hour room service was a useful benefit when you are enjoying the jacuzzi in the honeymoon suite and need a midnight bottle of champagne. I was not a fan of one thing. Beware of staff members inviting you to come for a "special gift". It was originally described as a "welcome presentation" where we would be given an introduction to all the activities and services available to us as guests. However, once we arrived it was a sales pitch from another company called the Vacation Club. Basically a sales presentation similar to the time share companies. They are selling vacation subscription credits. But I am on vacation, I didn't come to be ambushed into a sales meeting.

Wao! Quedé impresionada con la nueva remodelación! Excelente Ambiente y sin dejar atrás el Increíble Servicio que brindan todos los empleados con una sonrisa de oreja a oreja (se les notaba a través de las mascarillas) Esta es mi 4ta visita al hotel (imagínense antes de la nueva remodelación YO estaba y sigo encantada con el Trato y el Servicio y un sin fin de cosas más!) Y por eso No dudo en hacer parte de mi hogar al Grand Bávaro Princess, me siento en familia, porque me tratan como si yo fuera familia de cada uno de los empleados! Sigan así! Nos vemos en unos meses!

Hotel foi todo recentemente reformado. O jardim é impecável, com vários animais andando soltos, trilhas para caminhada, quartos grandes e muito bem limpos, restaurantes bem variados e com excelente qualidade no que é servido. Ótimos e variados drinks e bebidas. A decoração do hotel é linda!!! Atendimento foi muito bom, sempre. Muito atenciosos. A praia é linda!

Lua de mel perfeita.

We visited with our 5 yr old Feb 3 through 10th, 2020. What we liked: The kids pool was amazing. Everyone that worked there was friendly, dinner service was outstanding. The family club room had...

First off, when I booked this resort, I had it reserved for a set price, and when we got there, they said that was a mistake on behalf the booking website and was charge 3 times the original price...

Let me start by saying my room had this horrible odor. Smelled like fetal. Food was not good at all. Pools were cloudy and the beach smelled and was full of seaweed. I thought at least I would enjoy...

Have a great time. All was great from start to end. Club is very well kept noting wrong, explore must of the area. Food was good for this was our first time using an all inclusive. Would recommend...