“Entiendo que el alto costo debe ser por la ubicación, porque de ahí los servicios no son tan buenos en comparación con un hotel en la Gran Vía. Las habitaciones no tienen para calentar agua y tomarse un té, menos una cafetera. Se tiene que bajar al lobby para obtener esos productos. No se siente calidez en las habitaciones. Pero debo reconocer que su personal es muy gentil.”

“Not pet friendly and not recommend After booking with the reservation team for a room with a terrace and then paying the extra for our 2 small dogs and checking all was ok ! We then arrived and at checkin the lady told us we could not leave the dogs on the room alone ever and had to take them with us all the time so that meant the breakfast we booked we couldn’t have as you can’t take dogs in the restaurant. We specifically booked this hotel as we had an important meeting with one of our suppliers at a restaurant in. calle Jorge Juan but where unable yo meet them as we couldn’t sneak the dogs into the restaurant even if we disguised them . So on a Friday night at 6.30pm we were left stranded and had no other choice then to move to a proper dog friendly hotel the Westin Palace who were very accommodating and gave us a lovely dog bed , bowls etc and were very welcoming. The NH hotel gave us nothing for the dogs we have our own things but it’s not the point if they advertise as Pet Friendly they certainly need to go on a training course . N H hotels your lagasca hotel is a joke and you nearly ruined our trip and cost us lots of out of expenses costs as having to get taxis to every meeting we had to do to us a pain . You are certainly not pet friendly. If you have a dog please don’t stay here you will have a horrible time and your poor pet won’t get a proper rest either - hotel stays are not just for humans dogs enjoy them too especially at Westin Palace . NH look at your policies now or you may find you will have a lot more unhappy clients like me who will never set foot in one if your establishments ever again even if it was free ..... Very dishonest and disappointing and disrespectful to pet owners Shame on you !!!!!!!”