Experience Luxury and Serenity at Bahia Principe Grand Aquamarine in Punta Cana

Ana Silva

Nov 29, 2021

1

Experiência terrível! Logo na chegada nos deparamos com um carrinho que soltava uma imensa fumaça, que era inseticida para matar as moscas! Deveriam ter o cuidado de passar mais a noite quando as pessoas não estão nos jardins! A recepção de chegada ao hotel nada simpático,parecia que estávaa nos fazer um favor. Carregador de bagagem nada simpático e ainda ficou plantado no nosso quarto nos fazendo sentir precionados a dar gorjeta. A praia muita muita muita alga Tivemos que ficar o tempo todo na piscina Todos os dias tínhamos que nos chatear quase a implorar que o Mini bar foce abastecido e mesmo reclamando nunca foi Os lençóis e capas de almofadas cheiram muito mal As reservas de restaurantes nunca tinham horários Tivemos que jantar quase todos os dias entre as 18:00 e as 18:30 quando ainda não sentíamos nenhuma fome Podíamos optar pelo bufê mas ao jantar a comidaé péssima parecia sobras do almoço Os funcionários quase todos vivem ao telemovel Estão sempre a conversar uns com os outros em voz alta Alguns são simpáticos outros chegam a ser extremamente grosseiros Este está longe de ser um resort 5 estrelas Nunca recomendaria a um amigo!

Silvia Gabriela Ianniello

Nov 29, 2021

1

En cuanto a infraestructura me pareció excelente pero ahí termina lo excelente. Es deplorable el servicio de las habitaciones. Llevamos cinco días en el hotel y no nos hacen el servicio en la habitación. Lograr reclamar por teléfono desde la habitación es imposible. No atienden en recepción y si se da el milagro que lo hacen te dicen aguarde un momento sin escuchar el reclamo y te dejan eternamente esperando con música y nadie responde. Los cinco días hicimos el reclamo personalmente en recepción. Te atienden bien y se disculpan prometiendo que no volverá a ocurrir y sistemáticamente se repite. Hace dos horas volvimos a reclamar al gerente del hotel (no puedo asegurar que lo sea porque no lo acredito de ninguna manera) muy amablemente se disculpó y dijo que no se volvería a repetir y seguimos esperando, nadie vino a hacer la habitación, ni a traer las toallas ni ningún elemento de aseo personal. Desde ya aclaró que es un problema del que tiene a su cargo la organización porque evidentemente no controla ni supervisa que el trabajo se haga y se haga bien. Respecto a los empleados en general son de lo más amables y educados. Con esto quiero resaltar que es un problema del que tiene a cargo la organización y supervisión del hotel y no de los trabajadores. Jamás recomendaría este hotel ya que hasta el momento la experiencia es deplorable

Lucas Antunes

Nov 29, 2021

5

Experiência incrível! Local maravilhoso para relaxar e com ótimas atividades durante o dia. Equipe 100% dedicada ao seu bem estar e de todos.Quartos super aconchegantes e bem equipados. Equipe de arrumadeiras sempre dispostas a proporcionar a melhor experiência.Vim em novembro, o tempo mudava muito, mas sempre com muito sol. Valeu cada segundo nesse paraíso. Recomendo muito e espero VOLTAR!Share your happiness! 🎉

Bruno Ribeiro Rabello

Nov 29, 2021

5

A senhora Ignacia que limpa os quartos do Âmbar Green é muito Gentil , um doce em pessoa , sempre muito alegre me contagiou muito ! ❤️ As senhoras Glória e Yisel como Quintino são ótimos nos bares da piscina , Glória e Yisel sempre dispostas e felizes , ótimas atendentes ! ❤️❤️😍 Frizaida , Yaritza,Karlina , Elizabeth no restaurante buffet fazem a diferença servindo ótimos pratos e sempre com dedicação ! 👏🏼👏🏼 Sobre o Resort , a estrutura e os quartos são ótimos , a única coisa que me incomodou são alguns gatos que invadem o restaurante as vezes , tirando isso o resorts é maravilhoso e estou querendo voltar o ano que vem ! AmeiSra. Ignacia que limpia habitaciones en el Amber Green es muy dulce persona, siempre muy alegre me infecta demasiado! ❤ ️ Damas GLORIA y YISEL como QUINTINO son grandes en los bares de piscina GLORIA y YISEL siempre dispuesto y felices, gran asistentes. ❤ ❤ de ️ ️ 😍 Frizaida, Yaritza, Karlina, Elizabeth marcan la diferencia en el restaurante buffet que sirve grandes platos y siempre con dedicación. 👏🏼👏🏼 Sobre el complejo, la estructura y las habitaciones son grandes, lo único que le molesta son algunos gatos que invaden el restaurante a veces, aparte de eso los resorts es maravilloso y siento ganas de volver el año que viene! Me ha encantado

Alessandra Savoia

Nov 29, 2021

5

Excelente hotel! Com um conceito de festa! Uma experiência incrível para quem quer aproveitar ao máximo sua viagem a Punta Cana em clima de descontração ! Serviço impecável! Piscina maravilhosa ! Além do sem número de atividades. Hotel recentemente inaugurado. Quartos amplos, praia maravilhosa !

Ana Loureiro

Nov 29, 2021

5

Excelente... Boas condições... Uma excelente equipa de entretenimento/animação... Funcionários muito atenciosos simpáticos e disponíveis... Adorei...

William Melo

Nov 29, 2021

5

Passamos os 6 dias de nossa Lua de Mel no Grand Bahia Principe Aquamarine em Outubro. Foi uma ótima experiência. O complexo todo é excelente, várias opções para alimentação, quartos bem equipados e bem decorados. A piscina e jacuzzi são muito boas. A comodidade de ter vários restaurantes e bares (piscina e praia) é que faz a diferença.A única ressalva é que poderia ter algumas opções de "snacks" no bar da piscina, mas é só um pequeno detalhe que poderia ser melhorado.Quanto ao povo Dominicano, super alegres e receptivos, o tratamento foi muito bom.Indico esse hotel com certeza.

Denise Anne

Nov 29, 2021

5

Hotel maravilhoso!! Uma estrutura impecável e pronta para encantar. Os quartos são amplos e bem limpos. O transporte interno é realizado com carrinho, que facilita muito o acesso a todas as opções de entretenimento que o hotel oferece. Os funcionários são muito prestativos e atenciosos.

Len Washington

Nov 27, 2021

5

Great people, service and location.... Dominican Republic best location.

Vindoo Khorugdharry

Nov 22, 2021

2

Arrival day was ok - only person at the customer service resolution was above expectations , Daphnee . Besides that it was just a disaster Shower broken on day 1 Ac does not work - twice technician showed but still broken on day 4 !!! I was not the only guest on the list whose AC WAS JUST NOT WORKING 👎👎👎 The door boy was rude and at times very lazy to take take us to the other restaurants - Beach towels are not washed - we returned beach towels where we witnessed the guy just folding it for other guests !!! This hotel is rated as a 5 stars - to me this is a 3 or below !!!

Garth Robinson

Nov 22, 2021

5

Great place to stay, just as advertised. But better when you get there .Great atmosphere.

Stephanie Witherspoon

Nov 20, 2021

2

I am staying here now. This is my first trip out of the country and I really had high hopes given the reviews. The room that we are staying in is EXTREMELY hot and uncomfortable. Don’t get me wrong, it’s decorated beautifully, but there’s no way to get a good nights sleep when you’re tossing and turning all night because of how hot it is. The buffet is ehhh. I’m literally starving right now lol I can’t find anything I like to eat and I’m not even a picky eater. The wait staff/customer service is extremely slow. When we were on the beach, we got rejected quite a few times when we tried to get drinks because we stayed at Bahia Aquamarine and not Bahia Ambar. This wasn’t the experience I was hoping for, and I still have 3 nights left to go. I miss my bed, I miss my a/c, and I miss my food.

Nadia Haidar

Nov 19, 2021

1

Horrible resort that should be ashamed to call themselves a 5 star resort, more like a 0 star resort. The moment we checked in, everything went down hill from there. Upon checking in, my room card wasn't working. I had to wait in the humid hallway while they made me a new card. The mini fridge in the room was very warm and never stocked. Your only allowed 2 small cans of beer a day. I called concierge and requested water and waited over an hour and was only given 2 small bottles. This resort makes you feel like your a nuisance if you ask for help. A lot of the staff, especially the drivers of the carts are very reluctant to take you back to your own hotel lobby! If you ask a question most staff reply by saying "I don't know". The service is terrible and non existant and the food is sub par. Today at the buffet I asked for water 3 times and was never given any. I would never ever return nor recommend any Bahia resort, especially the Aquamarine. Now im sitting here waiting for staff to come and fix my safe that mysteriously stopped working. Please save your money and do not, I repeat, do not book your vacation here!

Dayton Larocque

Nov 14, 2021

5

Adults only. Great food, clean rooms, amazing staff. Great spot to relax in the Caribbean. Well worth the money.

Salva Tomas Alfonso

Oct 29, 2021

5

Estuve en el 2019,una pasada

Bastupro

Oct 29, 2021

5

exelente estadía, atención exelente, todo maravilloso exelente para ir de vacaciones en familia (de verdad cumple las 5 estrellas)

Milva Aquino

Sep 29, 2021

5

Todo muy bonito limpio atención de primera la comida excelente

Cátia Alexandra Alegre Pereira

Sep 29, 2021

5

Amazing place, fantastic beach, great staff!

David Vega (Tridence)

Sep 29, 2021

5

One of the best resorts on the islands and newer with all inclusive adult only you would expect. #tridence

Michael Davis

Jul 29, 2021

5

The service was awesome, they went above, and beyond to accommodate their guest. Everyone was so polite, and friendly. My only complaint was there is no atm on the premises.

abrilymirta Mirta

May 29, 2021

4

Fuí para realizarme hisopado. No había mucho orden en la fila, aunquetratan súper bien

Jose Ariel Lara Jimenz

Mar 01, 2021

5

Súper bien

OlGon Developers

Nov 29, 2020

5

Ficou devendo no ar condicionado... 2 dias sem funcionar nos quartos e no refeitório ...

Wilkins Estrella

Nov 29, 2020

5

En la entrada es una sosobra ir a buscar un cliente ya que los taxistas acosan a los clientes y a los conductores de uber por recogerlos en dicha entrada del hotel, ojo bahía favor controlar ese inconveniente y más delante de un cliente, el cliente elige con quien irse no es obligado que tomen un taxi si ellos prefieren un uber están en libertad de hacerlo

Theresita Campos Martinez

Nov 29, 2020

3

Lo siento no me fue bien en este hotel a mi amiga por la noche le picaron los insectos cuando estaba dormida y que Caos.... tuvimos que cambiarnos a otra habitación porque los insectos no nos permitieron descansar ... al parecer chinches !!!! Que horror !!! Pero es verdad ... triste porque el hotel es hermoso...,

Karylee MacLeod

Nov 18, 2019

5

The staff are wonderful. Love Marlin and Stephanie So much energy and fun. Changed our room from 3rd floor to ground floor when requested. Been here 3 years and will come again! Great choice of restaurants. Food was fabulous.

Michael Pelchovitz

Nov 10, 2019

5

Highly recommend the adults only amber and aquamarine sections. The beach was clean and staff were very helpful. Nightly restaurants were fanatic and the Sports Bar made our afternoons.

Eduardo Jimenez

Nov 09, 2019

1

This hotel probably has one of the worse management I’ve ever seen. During our stay the air conditioning in our room broke down. After a few unsuccessful try to fix it, they let us stay that night with no a/c. We couldn’t sleep the entire night. The hotel never offered us to temporary change the room for the night when they had a lot available. I think they can do better at solving inconvenient situations to client during their stay. I wouldn’t recommend this place to anyone for their lack of touch and respect to their customer. An apology was never made from the management about this situation.

Marian Razvan Toader

Oct 11, 2019

5

Had a lovely stay here for almost 2 weeks. The rooms are great, the staff always there to help you with a smile on their face. Everything looks perfect and they really take care of the place.

sonia stott

Sep 09, 2019

4

Beautiful Hotel. Pool area clean and well kept. Very big hotel with different hotels on the grounds, a little confusing on which ones we can use. Beach also is allocated to different hotels. Rooms are very clean and spacious with huge 4 poster bed. Rooms are kept to very high standard. Some really lovely staff. Maria in the buffet is always smiling. 😁😁

MB C

Sep 09, 2019

5

Absolutely love this hotel! Have had the best time here. The entertainment team are amazing, thank you Marlon, Stephanie (I cant remember the others names but they’re fab). Evening entertainment has some of the best dancers I’ve seen. The pool party is a must! Foods great, staff are all lovely and the hotel is kept so clean. 5* definitely.

BBM02

Anniversary vacation

5

There are certain places you just connect with and just feel at home and Ambar just did that for us as a holiday place.Went there for 2 weeks end of jan into first week of Feb.This was just the...

Patrick E

First Time in the DR.... FABULOUS!

5

We had such a great time. This property is large, but very accessible. They have golf carts that take you throughout the property. It was the CLEANEST resort we have ever stayed in. The staff was...

jeromei3205

Great Time at a Great Value

4

This a long overdue review. My Wife and I had great time at this resort. Great beach, fun activities, and a good all inclusive experience. The swim up bar in the pool is not to be missed as well. I...

Krisliketotravel

Mackenson was great!

5

Mackensonâs yoga was THE BEST! We felt that his choreography was well thought out, challenging without being too hard, and he always had a cheerful and kind spirit. He made a point to remember our...

Lorraine S

great spot,,great staff,,great food!!!!

5

everything at this resort was wonderful,,,,stayed in the adult section and was bumped up from the aquamarine area to the ambar area,,,,so, unexpected and delightful for a solo traveller with air...

jsvaillant66

solo trip to aquamarine for 28 days

3

Extended stay from feb 7 2020 to march 10 2020. Food was great. Not enough places in the shade are not sufficient either at beach or pool (some days they are but it's irregular. Got back to Canada...

katierK1178SG

DO NOT GO!

1

This was our first time visiting the DR and we will NEVER be back because of our experience at this resort. We booked this on a deal and understood it wasn't going to be like staying at the Ritz but...

N6809CEellaa

Using a corrupt lab that gave certain people FAKE positive results until you paid for a second test

1

Canadians stay away from this entire resort. The âpronalabsâ service the Bahia principe uses in the resort is scamming multiple Canadians in order for them to purchase a new test to go home. They put...

nadiahZ5908EN

MORE LIKE 0 STAR RESORT

1

The staff at this resort are extremely rude and unprofessional. Rooms were NEVER cleaned and mini fridge was never replenished. It was a constant battle to try to get bottled water. Towels and linen...

Bahia Principe Grand Aquamarine, Punta Cana

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Bahia Principe Grand Aquamarine, Punta Cana

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